About me
I'm Matteo, a product designer with end-to-end experience designing complex digital products across mobile and web platforms. I am a systems thinker with strong attention to detail, focused on creating intuitive, accessible and high-quality customer experiences.
Download Resume
Product Designer @ ING
Mar 2024 - Present
Designing customer experiences across ING’s digital ecosystem including the mobile banking app, new OneApp platform, online banking and visitor site.
Collaborating with cross functional teams to shape and deliver product solutions across core banking flows, including enhancements to transaction clarity that reduced related support calls by ~30%.
Leading accessibility initiatives for ING digital platforms and representing ING Australia in global accessibility discussions.
Conducting user research, usability testing and competitor analysis to inform product decisions.
Driving design quality for OneApp by leading design QA and working with engineers to ensure accurate implementation.
Aug 2021 - Dec 2023
Product designer working with B2B and B2C clients (fintech, health, construction, recruitment etc).
• Led the redesign of Australia's largest equipment hiring business' tracking and asset management platform, from initial user research to execution and collaboration with engineering.
• Built a bespoke design system and component library for Australia's biggest crypto trading platform.
• Reimagined the onboarding flow for one of Australia's leading life insurers.
• Briefed and reviewed work from other designers in the team.
• Facilitated customer research including competitive analysis, usability testing, focus groups etc.
• Conveyed early design direction through product design artefacts such as wireframes, userflows, IAs, journey maps, prototypes etc.
• Led workshops, presentations and with founders, senior stakeholders etc.
• Collaborated closely with engineers throughout the entire design process, conducting audits and contributing to defect boards.
Product Designer @ Gamesmen
Nov 2020 - Aug 2021
The Gamesmen is one of Australia's largest B2C video game retailer selling to over half a million customers each year.
• Led the redesign and design direction of the high traffic, B2C website, from early research and testing to collaboration with the engineering team.
• Conducted customer research such as interviews and competitor analysis.
• Developed wireframes to rapidly test within the team.
• Developed high fidelity artefacts
• Collaborated closely with the engineering team from start to end.
• Presented designs and prototypes to key stakeholders within the business.
Product Designer @ Kiindred
Mar 2020 - Jul 2020
Kiindred is platform for millennials in the parenting and pregnancy space. With a mobile app and website featuring guides, courses, tracking, community and more. My role at Kiindred was focused around designing new features for the updated mobile app and website.
• Worked on key features for the app such as the pregnancy tracker.
• Designed new features and presented them to stakeholders through wireframes, prototypes and high fidelity artefacts.
• Conducted customer research such as competitive analysis.
• Assisted in product strategy and direction of new features.
Interests
Framer
No-Code Tools
Bouldering
Skating
Gaming
Cycling
Reading
Cooking